Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Information We Collect
Personal Information
When you book an appointment or contact us, we may collect:
- Name and contact information (phone, email, address)
- Pet information (name, breed, medical history, vaccination records)
- Payment information (processed securely through third-party payment processors)
- Any other information you voluntarily provide
Automatically Collected Information
Our website does not use analytics or advertising trackers. Like most websites, our hosting infrastructure may automatically log basic technical information about requests (such as IP address and browser type) for security and reliability purposes. Your browser also stores a small local preference (your light/dark theme choice) and cached pages for offline use — this information stays on your device and is not sent to us.
How We Use Your Information
We use the information we collect to:
- Provide and improve our grooming and hiking services
- Process appointments and manage your account
- Communicate with you about your appointments and our services
- Send you important updates and information (with your consent)
- Ensure the safety and well-being of your pets
- Comply with legal obligations and protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We keep this simple: our website does not set analytics or advertising cookies, and we do not track you across other sites. The only things stored in your browser are:
- A local preference remembering your light/dark theme choice
- Cached pages that let parts of the site work offline and load faster
Embedded third-party features — such as our online booking system and map — may set their own cookies when you interact with them, governed by those providers' privacy policies. You can control or clear cookies and site data through your browser settings at any time.
Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
- File a complaint with a data protection authority
To exercise these rights, please contact us using the information provided below.
Third-Party Services
We use a small number of third-party services to run our business: MoeGo (our online booking, application, and payment platform), Google Maps (the embedded location maps on our site), and Amazon Web Services (website hosting). When you book, submit an application, or make a payment, that information is processed by MoeGo. These services have their own privacy policies governing the collection and use of your information, and we encourage you to review them.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.