Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Information We Collect
Personal Information
When you book an appointment or contact us, we may collect:
- Name and contact information (phone, email, address)
- Pet information (name, breed, medical history, vaccination records)
- Payment information (processed securely through third-party payment processors)
- Any other information you voluntarily provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information such as your IP address, browser type, device information, and usage patterns through cookies and similar technologies. This helps us improve our website and services.
How We Use Your Information
We use the information we collect to:
- Provide and improve our grooming and hiking services
- Process appointments and manage your account
- Communicate with you about your appointments and our services
- Send you important updates and information (with your consent)
- Ensure the safety and well-being of your pets
- Comply with legal obligations and protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
- File a complaint with a data protection authority
To exercise these rights, please contact us using the information provided below.
Third-Party Services
We may use third-party services for payment processing, appointment scheduling, and website analytics. These services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.